FAQ Lemon Casino

Is it possible to try online casino games for free?

To do this, you need to pass free registration. After that the demo version will be available to the player.

Do I need to register to try Lemon Casino games?

Registration is required before using our site, as by doing so you accept the Terms and Conditions contained in the Rules, which is synonymous with awareness of the rights and obligations of Lemon Casino users.

Can players from my country register on the Lemon Casino website?

The Website may not be used by persons from “excluded countries”, which include: USA, Belgium, France, Turkey, Italy, Estonia, UK and other countries subject to such jurisdiction.

How do I select the user and password data?

Choose a unique username and password that will be easy for you to remember and difficult for others to crack. Remember that username and password affect the security of your gaming account and winnings. If your username is not accepted and a red cross is displayed next to it, it means that your username is already taken and you need to choose another one. Remember to protect your password and do not share it with third parties. Lemon Casino will never ask you to provide a password to your gaming account.

Can I register more than one account on the site?

As per the Terms and Conditions, one person can only have one player account.

How do I register?

Registration is free and you can do it with one click on the “Register” button located in the upper right corner of the page. You will be presented with a short registration form, fill it in and confirm your e-mail address.

How do I close my account permanently?

To close a player’s account, contact customer service by sending a message from your registered e-mail address to [email protected].

How do I lock my account for a short time?

If you feel you need a break from the game for a while, you can lock your account for 24 hours, 30 days or 90 days. After logging in, under the “My Account” – “Responsible Play” tab, select the period you are interested in.

How do I send documents to be checked?

Please send documents to [email protected] in jpg, gif or pdf format with a maximum size of 5 MB. All documents should be submitted in color as a scan or a photo taken with a camera.

How can I submit documents for verification? Is this a one-time process?

Verification is carried out at the first withdrawal. For security purposes, Lemon Casino may additionally ask you to provide documents at other stages, both before and after the first withdrawal.

How do I recover my password?

If you do not remember your password, select the “Forgot Password?” option in the upper right corner of the page and follow the instructions. In case of any problems in the password recovery process, please contact Customer Support by sending a message from your registered e-mail address to [email protected] or via Live Chat.

What should I do if I entered the wrong password and my account is locked?

If you enter your password incorrectly five times, your account will be locked for security reasons for 1 hour. After this time, your account will be automatically unlocked.

What should I do if I forget my username?

To restore your username, contact customer service by sending a message from your registered email address to [email protected] or by using the online chat feature.

How do I change my personal data?

After logging in to your account, you can change your information, including your password, location, phone number, and language, on the My Account tab. To make changes to other personal information, for security reasons, please contact Customer Service by sending a message from your registered email address to [email protected] or using Live Chat.

IBAN code – what is it?

IBAN is an international bank account number. It consists of your bank account number preceded by a two-letter country code, e.g. GB NN AAAA NNNNN NNNNN NNNNN NNNNN NNNNN NNNNN NNNNN.

What BIC do I have and how do I get it?

The BIC code, also known as SWIFT, is a unique international banking code. You can find it on the Bank’s website or directly at a branch, on your account statement or by contacting your Bank’s Customer Service Department.

Account currency – how to change it?

To change the currency, contact Customer Service by sending a message from your registered email address to [email protected] or by using the online chat.

Can I transfer funds from my account to someone else’s account?

According to the Regulations, it is not possible to transfer money between accounts.

What credit and debit cards are accepted at the site?

Account replenishment is possible with Visa and MasterCard.

Do you accept cards from my country?

We accept cards from all countries, with the exception of countries where the use of online casinos is illegal.

My card listed in my personal information has expired. What should I do?

Please notify Lemon Casino as soon as possible by contacting customer service, sending a message from your registered email address to [email protected] or using Live Chat. Each new card must be registered in our system.

Do you charge a commission for funding my account?

Lemon Casino does not charge a fee for depositing funds into a player’s account.

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