Self Exclusion Lemon Casino

Self-exclusion, or Self excluding, is the prohibition of access to an online casino, account closure or restrictions on deposits for a particular player at his personal request or at the request of his relatives.

According to EU requirements, every user opening an account at any online casino must be able to apply for self-exclusion from it. To do this, there is a corresponding key on the site, or you can send an email to the support service. The main requirement for the casino is to instantly respond to the corresponding request, taking the necessary measures. This operation is called Responsible Gaming. Compliance with this rule is mandatory for licensed establishments.

Self-exclusion was invented so that a gambler, realizing his own gambling problem, can stop playing without exacerbating an existing addiction.

The following terms/conditions are used if you request self-exclusion for a period of time of your choice. It is only valid from the time you have received a confirmation email from [email protected] . This information will be sent to the e-mail address you used to create your lemon-casino.pro account.

All inquiries related to this process should be sent from the e-mail address linked to your account to the designated e-mail address [email protected] . Please note that we do not accept inquiries made via the chat feature. A customer service representative will ask you to follow the instructions and send an email instead.

Once you receive the self-exclusion email, there will be a 24-hour cooling off period for your account and you will receive an email from a customer service representative offering you 1-week, 1-month, 3-month self-exclusion or permanent self-exclusion. We will make sure that linked accounts are locked out as well. By linked accounts, we mean accounts that may be linked using the same payment method, email addresses, shared devices, IP addresses, personal information, etc.

If the above paragraph applies to your account and you do not respond to an email sent by a customer service representative within 24 hours, your account will be reopened and you will be notified by email.

Please note that any remaining balance on your account will be manually refunded to you. You are not allowed to leave any balance in your account during the self-exclusion period. You will not be able to access your account to withdraw any funds during your requested self-exclusion period.

Self-exclusion can only be canceled if it has been set for a specific period of time. You may only request to cancel or reduce self-exclusion if you have not cited a gambling problem as the reason for the decision to self-exclude. Only one request from a single customer during their entire self-exclusion period will be considered. lemon-casino.pro reserves the right to assess whether your betting pattern indicates that you may have a gambling problem. If you attempt to re-open your account for a second time during any of your self-exclusion periods or you directly or indirectly exhibit any symptoms of having a gambling problem, your account will remain closed. Permanent self-exclusion will remain closed indefinitely.

lemon-casino.pro will use all reasonable measures to enforce this responsible gambling policy. However, your obligations as customers are to read and accept the policy and the fact that lemon.casino will not be liable for any losses incurred due to illegal activity by an excluded customer. Illegal activity includes, but is not limited to the following activities – if you continue to make deposits and bets using other accounts that have not been disclosed to us.

Any future bets, bonus funds and entries in any promotions during the requested self-exclusion time will be canceled, resulting in no bet refunds or winnings payments. We will not be able to reinstate them if the account is re-opened after the self-exclusion period.

Self-Exclusion Rules

You acknowledge that:

You should not attempt to register a new account or use additional accounts that have not been made available to us at lemon-casino.pro during your chosen self-exclusion period.

You should not attempt to make deposits or wagers from any of your lemon-casino.pro accounts during the self-exclusion period.

If you manage to register new accounts on lemon-casino.pro during the self-exclusion period, we will take all steps to close all such accounts when we first discover them.

Lemon.casino’s responsibility during your self-exclusion period is to take reasonable steps to prevent you from playing on any of our products. It is the customer’s responsibility to refrain from violating this policy.

If these agreed terms are breached by you, lemon.casino and any of its employees will not be liable for any losses you may suffer. Any losses incurred during your self-exclusion period will not be reimbursed.

After the end of your chosen self-exclusion period, your account will be automatically re-opened.

Hello, this is support! Frequently Asked Questions Self Exclusion